Lucas Wood
Articles
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User Accounts - Reset Password
Please follow this link to our FAQ article covering password resets. If you have any issues, please submit a ticket to the helpdesk and we will assist you ASAP.
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Windows App - Rebooting Cloud PC
Method 1: Go to Start (Window Icon on Taskbar) Then select the Power button Then select Restart . Your VM will then begin the restart process, this may take up to five minutes. After five minutes...
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Windows App - No Sound Fix
If you are in the Windows App and are not able to hear any sound, please attempt these steps first. 1. Minimize out of your VM (Windows App) by using the minus button on the connection bar at th...
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How Do I Reset My Password?
Windows Machines: Begin by logging into the Windows App Press Ctrl+Alt+End Click Change a password Enter your current password Enter your new password twice Press Enter to confirm ...
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Mimecast - Secure Messaging
Sending Secure Messages Note: When composing a Secure Message, you cannot use the "BCC" address field. To send a message securely: Open Microsoft Outlook. Compose a Message as normal....
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Mimecast - Large File Send
You can send attachments safely and securely via Large File Send in Mimecast for Outlook. Once a Large File Send message has been successfully sent, a notification will confirm the message was sent...
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Mimecast - Logging into Outlook Plugin
There may be instances where your Mimecast for Outlook plugin may not be logged on. If this is the case please follow these steps to reauthenticate. 1. Click Mimecast on the Outlook toolbar. 2. ...
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Mimecast - Service Not Running
If you attempt to send an email using Mimecast and get the below message, please fully close out of Outlook and then re-open Outlook.